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Frequently Asked Questions

For any other inquires, please visit our Instagram Highlights (FAQ) or feel free to contact us

Do you ship internationally?

Available delivery options will be shown at checkout.
If your country is not listed, please contact us.

When is the cut off time?

Monday 12 pm
Orders will be process by Wednesday

Wednesday 12 pm
Orders will be process by Friday

How long does shipping take?

Local delivery: 3–5 business days
International delivery: 5–10 business days

Delivery times may vary during peak periods or due to customs.
All shipments include a tracking number.

Tracking website for local:
https://sg.pickupp.io/en/tracking

Tracking website for international:
https://www.dhl.com/sg-en/home/tracking.html

Are there any additional charges?

Depending on your country, import taxes or customs duties may apply. Please check your local regulations, as these fees are not included and are payable by the recipient.

Can I change or cancel my order?

You may request changes or cancellation within 24 hours of placing your order.
Please contact us at aroma@jamalkazura.co.
Once your order has been processed or shipped, changes or cancellations are not possible.

Can I return a perfume if I don’t like it?

Fragrance is a personal choice, and we are unable to accept returns for opened or used perfumes.
We recommend trying sample sizes or visiting our store before purchasing a full bottle.

What payment methods do you accept?

We accept credit/debit cards and other payment options available at checkout.
All transactions are secure.

What if I receive a damaged or incorrect item?

Please contact us at aroma@jamalkazura.co with your order details and clear photos.
We will arrange a replacement or refund accordingly.

What is your return policy?

Customers are responsible for return shipping unless the item is defective or incorrect.
To start a return, contact us at aroma@jamalkazura.co.

How long do refunds take?

Refunds are processed within 5–10 business days after inspection.
Processing times may vary depending on your payment provider.