Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive a notification once your order has been shipped.

During peak periods or promotional events, processing times may be slightly longer.

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.

We offer international shipping to selected countries.

Customers are responsible for:

Jamal Kazura Aromatics is not responsible for delays caused by customs processing.

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.

While we aim to deliver your order within the estimated timeframe, delays may occur due to:

If your order has not arrived within the expected timeframe, please contact us at:
aroma@jamalkazura.co

Please ensure that your shipping details are accurate at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to incorrect information, additional shipping charges may apply for re-delivery.

Jamal Kazura Aromatics is not responsible for lost or stolen packages confirmed as delivered by the courier.

If you experience any issues, we recommend contacting the courier directly.
However, feel free to reach out to us and we will assist where possible.

If your item arrives damaged, please contact us immediately at:
aroma@jamalkazura.co

Include:

We will assess the situation and arrange for a replacement or refund where applicable.